Digital inclusion is a fairness issue. As more of everyday life moves online, people without access, skills or confidence get shut out of things everyone else takes for granted. Our work exists to stop digital change making existing inequality worse.
Last updated: 7 September 2026
We are committed to promoting equality, diversity and inclusion across everything we do. People who lack technology, connectivity or digital skills are at risk of being excluded from healthcare, employment, education and public services, and we work to remove the barriers that keep them there.
This policy is aligned with the Equality Act 2010, the Human Rights Act 1998, and the Public Sector Equality Duty where we are working with public sector partners. We are not always directly subject to that duty, but we aim to work in a way that helps public bodies meet their own equality obligations.
We do not discriminate on the basis of any protected characteristic under the Equality Act 2010: age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race or ethnicity, religion or belief, sex, and sexual orientation.
Digital exclusion tracks closely with poverty, housing insecurity and social isolation. We treat socio-economic disadvantage as a primary driver of digital exclusion and design programmes around it.
That often means working with organisations that already support older people, disabled people, low income households, migrant communities, Gypsy, Roma and Traveller communities, people experiencing homelessness, and people with limited digital literacy.
We aim to make our activities accessible to disabled people, including by choosing accessible venues, providing appropriate support during digital sessions, and working with organisations that specialise in supporting disabled people. Our approach to this website is set out in our accessibility statement.
The Director holds overall responsibility for equality and inclusion. Everyone working with us is expected to treat people with dignity and respect, avoid discriminatory behaviour, challenge exclusion where they see it, and support inclusive delivery.
Concerns about discrimination, harassment or exclusion should be reported to the Director. We will look into them and act on what we find. You can also use our complaints process.
We learn from delivery and from what communities tell us. That includes collecting feedback from partner organisations, reviewing how accessible our programmes actually are, and changing how we deliver where the feedback says we should.
Digital You CIC
Email: info@digitalyou.org.uk
Phone: 0191 716 9565
Registered office: Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF. This is our registered office address only. We work remotely and on the premises of the organisations we support, so please contact us by email or phone rather than calling in.
Digital You CIC is a Community Interest Company registered in England and Wales, company number 17070364.
