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Supporting communities across the North East

Digital Inclusion
Your Way

Helping organisations build resilient and sustainable approaches to digital inclusion that strengthen communities and support people to thrive in an increasingly digital world.

Rooted in the North East

Born in the region, working with the communities that shaped us.

20+ years’ experience

Bringing together digital, organisational and community experience to create practical solutions that work.

NHS Digital Ambassadors

Supporting digital access to health services across the region.

Community Interest Company

A social-value organisation that exists for community benefit, not profit.

Registered Community Interest Company No. 17070364 · info@digitalyou.org.uk

Why digital inclusion matters

Digital inclusion is about much more than technology.

It is about ensuring people can access healthcare, education, employment opportunities, financial support and the services they rely on every day. It is about confidence, independence and connection.

When people are unable to engage with an increasingly digital world, the impact can be felt across communities, organisations and services. That’s why digital inclusion is becoming an essential part of building resilient organisations and resilient communities.

We believe the strongest solutions already exist within communities. Our role is to help organisations build on those strengths and create practical support that works for the people they serve.

There’s more than one you

You, the organisation

The teams doing the work

Charities, care homes, GP practices, schools and community groups working hard to keep people connected. We help you do it sustainably.

You, the people

The residents you reach

Every person supported to access devices, get online and build the confidence to manage health, money, learning and life online.

You, the community

The place we strengthen

The neighbourhoods and networks across the North East that grow stronger when no one is left behind.

How we help

Every organisation is at a different stage of its digital inclusion journey. We work alongside you to understand your organisation, identify opportunities and develop practical, sustainable approaches that strengthen both your organisation and the communities you support.

01

Identify Opportunities

Understanding where you are today, identifying opportunities and developing the knowledge, skills and approaches needed to strengthen digital inclusion across your organisation.

02

Embed Digital Inclusion

Helping you build digital inclusion into the way your organisation designs, delivers and develops services, so it becomes part of everyday practice.

03

Build Confidence

Providing practical training and support that enables staff and volunteers to confidently support the people and communities they work with.

04

Build Partnerships

Connecting organisations, communities, businesses and funders to share knowledge, maximise resources and create stronger, more sustainable local solutions.

05

Unlock Opportunities

Helping you identify and maximise funding, social value and partnership opportunities that strengthen your organisation and expand your digital inclusion offer.

06

Measure Impact

Capturing meaningful outcomes, evidencing the difference your work is making and demonstrating impact to partners, funders and stakeholders.

Not sure where to start?

Every organisation’s journey is different. A 30-minute conversation is the best first step.

Digital inclusion is not a solo sport

As more services move online, organisations are working hard to ensure people are not excluded due to a lack of access to a device, connectivity, digital skills, or confidence. Many are already doing great work, often with limited resources and increasing demands.

We don’t ask you to come to us. We come to you, working in your community and your space, alongside your team and the people you support.

Our focus is not on creating dependency or delivering short-term fixes. It is about building the confidence, partnerships and resilience organisations need to create lasting change. The strongest solutions are built by bringing together the strengths that already exist within organisations, communities and partnerships. We help you build on them.

A young digital champion helping an older woman use a laptop at a busy, diverse community digital inclusion session
Confidence · Skills · Connectivity · DevicesThe four barriers we help organisations tackle

Working alongside you

We work with organisations that recognise the growing importance of digital inclusion and want to help ensure people and communities can thrive in an increasingly digital world.

Some organisations are just beginning their journey. Others are looking to strengthen existing approaches, develop stronger partnerships or increase the impact they make.

Whatever your starting point, we work alongside you to understand your organisation, build on your strengths and develop practical, sustainable approaches that create lasting change.

Local authorities
NHS organisations
Primary Care Networks
Housing associations
Charities
Community organisations
Libraries
Children’s services
Education providers
Employment & skills
Businesses
Funders

Digital Inclusion Insights

Sharing thoughts, experiences and updates on digital inclusion and the issues shaping our digital world.

What’s caught our attention and why it matters.

Let’s work together

Every organisation’s journey is different. Whether you’re looking to strengthen digital inclusion, explore a partnership, support communities, or simply discuss an idea, we’d love to hear from you. Together, we can explore practical opportunities to create lasting impact.

Let’s start a conversation

Every conversation starts somewhere. Let’s explore how we can make a difference together.

Ready to shape digital inclusion your way?

Whether you’re looking for advice, support, training or partnership opportunities. Meaningful change often starts with a conversation.

Send us an enquiry

Tell us a little about you and we’ll be in touch.